NOTICE: We are upgrading our case management system to better serve our community. During this time, there will be impacts to our services as we make this transition and fully train our staff. Please note the following important dates:
Effective Jan. 15, our online application will not be accessible until further notice.
Jan. 17-30, our HelpLine will not be taking calls.
Jan. 22-30, our offices will be closed for mandatory staff training.Jan. 31, our office will reopen and our HelpLine phone service will resume.
We apologize for the inconvenience and look forward to resuming full services as soon as possible.
As Community Legal Aid's central telephone and web-based intake system, HelpLine serves as the entry point for residents applying for help from CLA.
HelpLine staff provide equitable support to applicants, offer applicant transitions from collaborative partner referrals, and also provide additional legal information and referrals for people who are not eligible for CLA’s services.
HelpLine Hours
- Monday through Friday from 9:00 a.m. - 12:00 p.m.*
- Monday through Thursday from 1:00 p.m. - 3:00 p.m.*
- PLEASE NOTE: HelpLine closed Jan. 17-30 for new case management system integration and will reopen Jan. 31
What to Expect
- Callers will first be screened for financial eligibility.
- Eligible callers may be scheduled to speak with an attorney or referred for other types of assistance.
- Clients may be asked to fill out a written application.
- Clients may be referred to a self-help (pro se) clinic.
- Clients may be represented by a staff attorney or referred to a volunteer attorney in the community.
- Assistance is available for callers with disabilities.
*The hours are subject to change due to holidays, trainings, and staff availability.